Read through the entire warranty before placing your warranty repair order. By placing a repair order, you verify that you have read through and understand all of the terms and conditions below.
PLEASE NOTE: The REPAIR for your chewed harness is a FREE service. Harnesses take a minimum of 6 to 8 weeks to ship back to you.
If you need the harness back sooner than 4 to 8 weeks you may want to purchase a second harness while the first harness is being repaired.
OH NO!!!!! What Happened to my dog's Freedom No Pull Harness????
Unfortunately, Fido found a way to nibble and chew on the Freedom No Pull Harness. The most popular area for your beloved baby to chomp on are the straps located below their chin. I know it is frustrating because generally we never catch fluffy committing the act of chewing and it looks like the harness just broke off of their body.
Not to worry....you can get up to (2) webbing straps repaired for FREE with just the cost of return shipping/handling.
ALL harness automatically come with the FREE 2-strap chewing warranty. You only need to pay for the shipping if and when the harness becomes damaged. Any damage beyond the (2) straps is an additional charge.
Tips to minimize the potential of the Freedom No Pull Harness becoming chewed:1) Make sure the harness is properly fitted and not loose.
2) Use the harness during walking and training. Immediately remove and do not leave on your baby when not in use.
Directions to have your harness repaired:Step 1: "Order" the repair.
Step 2: Print the email confirmation of the order. ****Once you place the chewing repair order you will receive an email confirmation. Please include a copy of this email with your harness. We MUST have a copy so we know who the harness belongs to.***
Step 3: WASH your harness. Please either hand wash or machine wash in a garment bag and line dry. If the harness is received dirty and we have to wash it for you, you will be charged a $5.00 cleaning fee.
Step 4: Mail the chewed harness and the email confirmation. We suggest you use either delivery confirmation or a signed delivery service. Your harness can not be returned to you if we do not receive it. You must include the ENTIRE harness and ALL of the parts/hardware components. There will be an additional charge for any parts or pieces missing.
Please allow a minimum of 6 weeks to receive your repaired harness back. You will receive an email with shipping confirmation when the harness is mailed back to you.
Questions????? Please contact us anytime by phone, (248) 321-5538 or email.
US Postal, FedEX & UPS Mailing Address:
USA Dog Shop
549 Route 17
Tuxedo Park, NY 10987
What is included in your harness repair:Shipping back to you after the repair of the harness.
Please note shipping is for USA Addresses ONLY. Shipping outside of the US is additional.
You will receive up to (2) harness straps replaced for Free with only the cost of return shipping/handling ($6.99). The shipping/handling charge will appear upon checkout.
Each webbing piece is considered (1) strap. If there is any fraying or marks on ANY strap or Buckle these items MUST be replaced. There will be an additional charge for anything over (2) straps or any buckles or hardware.
If there are more than (2) straps chewed please include $4.00 per each additional strap. A maximum of (3) straps can be replaced. If there are over (3) straps this is considered beyond repair and a new harness will need to be purchased. Buckles are $5.00 per each chewed piece. There are a total of (4) buckle pieces on the harness. A maximum of (2) pieces will be replaced. Missing hardware is $4.00 per piece.
**Please wash and line dry prior to shipping. A dirty harness will NOT be repaired and returned to you at your expense.
What is NOT included in your harness repair:Shipping outside of the US is NOT included.
You do not get to select which pieces of the harness will be repaired. If there any plastic parts or webbing straps that have been chewed they MUST be replaced. You are responsible for the cost of any plastic pieces or webbing straps (beyond 2) that are chewed.
****Harnesses that have more than 3 webbing straps will not be repaired and you will need to purchase a new harness. ******
Harnesses that have been modified in any form can not be repaired. This includes a repair by an outside source or any form of alteration.
Each webbing piece/section is considered (1) strap. If there is any fraying or marks on ANY strap, Buckle, or any plastic part these items MUST be replaced. You can NOT select which chewed straps/parts you want replaced. There will be an additional charge for anything over (2) straps or any buckles or hardware.
If there are more than (2) straps chewed please include $4.00 per each additional strap. Buckles are $5.00 per each chewed piece. Any other part that is chewed or missing is an additional $4.00 with a maximum of (3) webbing straps and (2) buckle pieces.