The Freedom Harness Replacement includes the new replacement harness and the shipping of the replacement harness to you. You need to mail us back the original chewed harness.
We are accepting orders for replacement harnesses. Please note for everyones safety, after we receive your damaged harness package in the mail we lysol the package and place it into quarantine for a minimum of two to three weeks before opening and processing the exchange. Therefore, there will be a delay in the shipping the replacement harness out to you.
Please read through this entire page before placing your order. By placing a replacement order, you verify that you have read through and understand all of the terms and conditions below.
You will receive a (1) time new harness replacement for your chewed/damaged harness. Original Proof of original purchase required.
You will need to mail the original harness to us before we can mail a new replacement harness. The replacement cost covers the new replacement and return shipping to you but does not include the shipping of the original harness from you to us.
(1) Order the replacement Harness above. You will be charged immediately upon placing the replacement harness order. Your replacement harness will not be mailed to you until you mail the original damaged harness back to us.
(2) Print your receipt for the replacement harness.
(3) Mail the following items:
* your original chewed harness. Do NOT include the leash. There will be an additional $4.00 charge for leashes that are included and have to be mailed back to you.
* the paid replacement receipt
* a copy of the original purchase receipt for the harness you are mailing back for replacement. This receipt MUST match the size and color of the harness you are mailing back for replacement.
Mail this (3) items to:
USA Dog Shop
549 Route 17
Tuxedo Park, NY 10987
Keep your tracking! A new harness can NOT be issued if we do not receive the original.
Please Note: We do NOT ship to locations outside of the USA. Shipping of the replacement harness is for US addresses ONLY.
A new harness in the SAME Size, width and color as your original harness will be mailed back to you within 3-5 business days of receipt.
Wear and tear, dirty, and outgrown harnesses can not be replaced under warranty.
A copy of your original purchase for the harness is required. The receipt MUST match the harness being returned to us.
The replacement warranty is valid for a one-time replacement of the harness ONLY. The replacement does NOT include the leash. Please do NOT ship us the leash. If we receive the leash and have to ship it back to you this will incur an additional $4.00 shipping fee.
Please include a copy of your original receipt. If we do not receive a copy of the original purchase receipt we can not issue a replacement harness. If you previously ordered on our website you do not need to include the original receipt as we have a record of your order.
Please Note: The Replacement of the harness is an optional service. Your charge card will be charged at the time of the order. You will not receive a replacement harness until we receive your original chewed harness back. The terms of the warranty, service and pricing may be modified or canceled at anytime.